Frequently Asked Questions

Click “Create Wallet”. We instantly generate a unique Wallet ID and password for you. Save them right away — the password is shown only once and we do not store it.

For security we never store your password, so it cannot be recovered. Keep your credentials somewhere safe. If you saved your Wallet ID, use it with your password to log in.

Password management is being expanded. For now, keep the credentials you received at sign-up in a safe place.

Open your Wallet and choose a deposit method: cryptocurrency (BTC, ETH, USDT, LTC, TRX and more) or bank card. Follow the on-screen instructions to complete your deposit.

We accept major cryptocurrencies including Bitcoin, Ethereum, USDT (TRC-20 / ERC-20), Litecoin, Tron and others, as well as bank cards (VISA / Mastercard).

The minimum deposit amount is shown on the deposit screen for the selected method. It may vary slightly by currency and network.

Crypto deposits are credited automatically after the network confirms your transaction. Depending on the coin and network load, this usually takes from a few minutes up to about an hour.

First wait for the required number of network confirmations. Make sure you sent the correct coin on the correct network to the exact address shown. If it still does not appear after confirmations, keep your transaction ID (TXID) handy.

Open your Wallet, go to the Withdraw tab, pick a currency, enter your wallet address and the amount, then confirm. Make sure the address matches the selected network.

Withdrawal limits are shown on the withdrawal screen. They can depend on the selected currency.

Withdrawals are processed and typically completed within 24 hours. Network conditions can affect the final arrival time.

You can withdraw the same cryptocurrencies available for deposit, plus SOL. Double-check the address and network before confirming.

Bonuses may be credited instantly to your balance or after you complete the wagering requirement, depending on the promotion. The details are shown when a bonus is granted.

A wagering requirement means you need to place bets totaling a certain multiple of the bonus before it unlocks. For example, x35 on a $100 bonus means $3,500 in total bets.

Bonus funds unlock once the wagering requirement is met. Your wager progress is shown in the bonus indicator in the top bar.

Our games run on our own engine with transparent math and a defined RTP (Return to Player) for each game. Outcomes are generated randomly for every spin.

RTP (Return to Player) is the theoretical percentage of total bets a game returns to players over time. A higher RTP means more is paid back on average across many spins.

Availability of demo play depends on the game. When available, it lets you try the mechanics before playing for real.

Yes. OnyxPlay operates with cryptocurrency. Please play responsibly and only wager what you can afford to lose.

Yes. You must be 18 years or older (or the legal age in your jurisdiction) to use OnyxPlay.

Access may be restricted in certain regions. If the platform is not available in your location, that is due to local access rules.

Set limits for yourself, treat gaming as entertainment, and never chase losses. If gambling stops being fun or feels out of control, take a break and seek support.